Join the Fintech Revolution: Customer Support Specialist (Part-time)
Are you passionate about delivering exceptional customer experiences and interested in working with a cutting-edge fintech company? Truework, a pioneering firm in income and employment verification, is seeking a part-time Customer Support Specialist to join our dynamic team! As a key player in our operations and support team, you will be the voice of Truework, ensuring seamless verification processes for our customers and users.
About Truework and Our Mission
Truework is on a mission to create trust in every financial transaction by providing access to crucial employment and income information. Our flagship product, Truework Income, is revolutionizing a $5B+ industry, previously dominated by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month and continue to grow our market share in the mortgage lending and tenant screening markets.
Our Product and Impact
Our verification product is used for mortgage loans, apartment rentals, background checks, and more. By providing fast, accurate, and secure verification services, we are making a significant impact on the financial lives of individuals and the operations of businesses. Our goal is to become the go-to partner for companies requiring reliable and efficient verification solutions.
The Role: Customer Support Specialist (Part-time)
As a part-time Customer Support Specialist at Truework, you will play a critical role in delivering a best-in-class experience to our customers and users. You will be responsible for independently resolving a high volume of inbound tickets across phone, email, and chat channels while meeting SLAs and delivering exceptional service.
Key Responsibilities:
- Independent Ticket Resolution: Resolve a high volume of inbound tickets across phone, email, and chat channels, meeting SLAs while delivering exceptional service.
- Troubleshooting and Solutions: Troubleshoot technical issues and provide clear, actionable solutions to customers.
- Proactive Customer Outreach: Conduct proactive customer outreach initiatives to minimize recurring issues and improve overall satisfaction.
- Multitasking and Workflow Management: Navigate multiple systems simultaneously to maintain a reliable and efficient workflow, taking full ownership of your results.
- Compliance and Exceptional Service: Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
- Effective Communication: Communicate effectively with internal teams and customers, gathering and sharing all necessary information to support Truework platform users.
- Issue Escalation: Escalate ambiguous issues to the appropriate teams for timely resolution.
- Continuous Improvement: Continuously improve the income and employment verification process by identifying bottlenecks and suggesting improvements.
Requirements and Qualifications
Essential Qualifications:
- Technical Support Experience: At least 2 years of experience providing technical support in a high-volume call center or similar environment.
- Customer Experience: Committed to delivering a world-class customer experience with professionalism and empathy.
- Self-Management: Excel at self-management, consistently meeting deadlines and producing high-quality work.
- Technical Skills: Can navigate through multiple systems using a simple set of instructions.
- Organization and Efficiency: Uphold the highest standards of organization, efficiency, and attention to detail.
- Resilience and Composure: Stay resilient and maintain composure under pressure.
- Communication Skills: Excellent verbal and written communication.
- Discipline and Adaptability: Highly disciplined, adept at managing multiple tasks, and detail-oriented. Enjoy following structured processes and proactively identifying opportunities for improvement. Adapt quickly to change, driven by a strong work ethic and motivation to succeed.
- Security Prioritization: Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.
Preferred Qualifications:
- Spanish Language Fluency: Spanish language fluency.
- Startup Experience: Experience working for a startup or similar environment.
What We Offer
Compensation and Benefits:
Our cash compensation for this role is targeted at $17 - $19 per hour. Final offer amounts are determined by multiple factors, including candidate expertise. As a part-time employee, you will have the opportunity to work flexible hours and enjoy a fulfilling career with a growing fintech company.
Work Environment and Culture:
- Remote Work: This is a 100% remote part-time position, allowing you to work from home.
- Flexible Schedule: The work schedule for this role is between 5-6 hours per day, Monday through Friday, within the 6:00 AM to 2:00 PM Pacific Standard Time window.
- Company Culture: At Truework, we value innovation, teamwork, and customer satisfaction. We are committed to creating a work environment that is inclusive, supportive, and empowering.
Career Growth and Learning Opportunities
At Truework, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have opportunities to learn new skills, take on new challenges, and advance in your career. We offer:
- Training and Onboarding: Comprehensive training and onboarding program to ensure your success in the role.
- Ongoing Support: Ongoing support and coaching from experienced team members and leaders.
- Career Advancement: Opportunities for career advancement and professional growth.
Why Join Us?
If you are passionate about delivering exceptional customer experiences, interested in working with a cutting-edge fintech company, and looking for a part-time opportunity with flexible hours, we encourage you to apply for this exciting role! As a Customer Support Specialist at Truework, you will be part of a dynamic team that is making a significant impact on the financial lives of individuals and the operations of businesses.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
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