Customer Support Agent - Spanish Speaker (Asia-based)

Working hours: 06:00 – 14:00 UTC

About WPT Global

Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a poker game that’s as exhilarating to spectate as it is to play, regardless of one's expertise.

The Role

As a Customer Support Agent (Spanish Speaker, Asia-based) at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions.

This role is particularly crucial as you will be covering 8:00–16:00 CEST working hours from your base in Asia, supporting our global operation. You will be instrumental in elevating the overall customer experience by continuously enhancing service quality and operational efficiency, contributing to a higher standard of customer satisfaction.

Requirements

• Fluent in Spanish (native-level) and English – ability to communicate complex concepts clearly and effectively in both languages is essential.
• Based in Asia and fully available to work 06:00 – 14:00 UTC
• Proven expertise in customer support within the gambling industry.
• In-depth knowledge of Poker, coupled with a strong passion for the game.
• Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers.
• Adept at multitasking and making sound, effective decisions in high-pressure environments.

Responsibilities

• Respond to customer inquiries across multiple platforms, ensuring timely and effective resolution.
• Handle manual credit tickets and cash transactions, including troubleshooting failed buyouts, stuck casino rounds, and processing compensations.
• Contribute to translations as needed, ensuring clear and accurate communication for diverse audiences.
• Proactively improve the customer experience by updating FAQ content, conducting quality checks, and optimising use of tools for maximum efficiency.

Benefits

Quarterly Performance Reviews with bonus potential

Uncapped Performance Bonuses

Fully Remote Role – work from anywhere in Asia

Tech Setup Budget

⏰ Monthly L&D Hours

❤️ Empathetic Culture

Full-Time Employment, Global Reach

Originally posted on Himalayas