Join Our Team: Deliver Exceptional Customer Service in Emergency Preparedness and Disaster Relief
First Line Technology is a pioneering company specializing in decontamination and mass casualty solutions, dedicated to emergency preparedness and disaster relief. We're seeking a highly skilled and enthusiastic Customer Service Representative to join our sales team. As a critical member of our organization, you will be responsible for providing top-notch customer service, supporting sales processes, and fostering strong relationships with our customers.
About Our Company and Culture
At First Line Technology, we pride ourselves on being a dynamic and fast-paced organization that values exceptional customer service, teamwork, and innovation. Our company culture is built on a foundation of respect, integrity, and a passion for making a difference in the lives of others. We believe in fostering a collaborative and inclusive work environment that encourages growth, learning, and creativity. As a Customer Service Representative, you will be an integral part of our team, working closely with our sales team to deliver outstanding customer experiences and drive business growth.
Our Mission and Values
Our mission is to provide cutting-edge solutions and services that help our customers prepare for and respond to emergencies and disasters. We value our customers' trust and strive to deliver exceptional service, support, and solutions that meet their unique needs. Our core values include:
- Customer-centricity: We put our customers at the forefront of everything we do.
- Innovation: We continuously seek new and better ways to solve complex problems.
- Teamwork: We collaborate and work together to achieve common goals.
- Integrity: We act with honesty, transparency, and ethics in all our interactions.
Job Summary
As a Customer Service Representative, you will play a pivotal role in executing the sales process and supporting our customers. You will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues promptly and professionally. You will also serve as a trusted administrative resource for our sales team, providing support with sales-related tasks, lead management, and customer relationship management.
Key Responsibilities:
- Deliver Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide timely and professional support via phone, email, and other communication channels.
- Product and Service Knowledge: Develop and maintain a deep understanding of our products and services to confidently assist customers, promote sales, and identify new business opportunities.
- Sales Team Support: Serve as a "go-to" administrative resource for the sales team, providing support with general sales tasks, lead management, and customer relationship management.
- Lead Management: Enter leads into our CRM system, follow up on purchase orders, and provide quotes to prospective customers.
- Returns and Order Processing: Process returns and orders by following documented processes and procedures.
- Communication and Collaboration: Communicate regularly with sales team members, the training department, and other stakeholders to assist with pending projects, customer issues, and projects.
- New Sales Opportunities: Pursue new sales opportunities through inbound lead follow-up and outbound calls.
- Account Research and Upselling: Research accounts, identify key players, and generate interest for upsells and cross-sells.
Requirements and Qualifications:
Essential Qualifications:
- Bachelor's Degree: A bachelor's degree in a related field, such as business, communications, or customer service.
- NetSuite Experience: A minimum of 2 years of experience with NetSuite or a similar CRM system.
- Sales or Sales Support Experience: A minimum of 3 years of experience in a sales or sales support role in related industries, such as product sales to government, military, first responders, and/or CBRN industry.
- Excellent Communication and Organizational Skills: Excellent communication, business writing, time management, and project management skills, with strong attention to detail and organizational skills.
Preferred Qualifications:
- Military Veteran: A military veteran with experience in a related field.
- Industry Knowledge: Knowledge of the emergency preparedness and disaster relief industry.
Skills and Competencies:
- Customer Service Skills: Excellent customer service skills, with the ability to communicate effectively with customers, peers, and managers.
- Technical Skills: Proficiency with NetSuite or a similar CRM system, with experience in data entry, lead management, and customer relationship management.
- Time Management and Organization: Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Attention to Detail: Strong attention to detail, with the ability to accurately enter data, process returns and orders, and provide quotes to customers.
Career Growth Opportunities and Learning Benefits:
At First Line Technology, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:
- Develop New Skills: Develop new skills and competencies in customer service, sales, and leadership.
- Advance in Your Career: Advance in your career with opportunities for promotion and professional growth.
- Participate in Training and Development Programs: Participate in training and development programs to enhance your knowledge and skills.
Work Environment and Company Culture:
At First Line Technology, we offer a dynamic and supportive work environment that values flexibility, work-life balance, and employee well-being. As a remote employee, you will have the opportunity to work from home and enjoy:
- Flexible Work Arrangements: Flexible work arrangements, including remote work options.
- Casual Dress Code: A casual dress code policy.
- Comprehensive Benefits Package: A comprehensive benefits package, including paid time off, health insurance, and 401(k) matching.
- Company Outings and Events: Company outings and events to foster team building and camaraderie.
Compensation and Benefits:
We offer a competitive salary and benefits package, including:
- Competitive Salary: A competitive salary range of $47,000 - $51,000 per year.
- Comprehensive Benefits Package: A comprehensive benefits package, including:
- 401(k) with company matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
How to Apply:
If you are a motivated and customer-focused individual with experience in sales or customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter, resume, and any relevant certifications or references.
Don't miss this opportunity to join our team and make a difference in the lives of others. Apply today!
Apply Now