About the position
Responsibilities
• Continuously monitoring restaurant customer attitudes, behaviors, and needs through quantitative and qualitative research
• Designing and executing customer surveys on a regular cadence to answer key business questions
• Crafting interview guides and facilitating conversations with customers
• Synthesizing data and feedback into clear, compelling insights and stories that influence strategy and execution
• Monitoring trends and secondary data from industry reports and news sources
• Maintaining an organized collection of data and insights across research efforts, tracking how perceptions and priorities change over time
• Working closely with a cross functional team of information designers and business analysts to create dashboards, reports, and presentations that bring customer voices and trends to life for executive audiences
• Collaborating with teams and leveraging expertise across Relish functional areas (innovation, ventures, investments)
Requirements
• A bachelor's degree or foreign equivalent degree
• 2-4 years of experience in quantitative and qualitative customer research, market insights, or consumer analytics (cross-industry consulting experience preferred)
• Expertise in designing, executing, and analyzing customer surveys that inform business strategy
• Proficiency with tools such as Qualtrics, SurveyMonkey, Excel, Tableau, or similar analytics platforms
• Ability to frame problems and present results to an executive level audience
• Strong storytelling and communication skills — ability to distill complex data into clear, actionable insights
• Comfort with ambiguity and ability to thrive in a self-directed culture
• Openness to learn from diverse perspectives and collaborate on multidisciplinary teams
• Motivation to solve end-user challenges, meet stakeholder needs, and deliver on business goals
• Desire to work on a lot of different types and sizes of projects
• Aspiration to work in a startup environment where we move fast
• Willingness to ask questions
• A learner mindset – you are always interested in expanding your knowledge and perspective
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