This range is provided by Media Riders Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$21.00/hr - $24.00/hr
Direct message the job poster from Media Riders Inc.
A Recruiting BEAST / Team Leader / Manager
• *FULLY REMOTE POSTION**
MUST HAVE
• Prior experience with care coordination or full dental case management
• Minimum 2-4 years of office-based administrative support in dental
• High-Volume outbound calls experience
============================
Summary of Role:
The Dental Care Management Coordinator provides support to Medicaid members who have dental needs and medical co-morbidities by coordinating care, assisting with benefits navigation, and addressing barriers to access. This is a high-volume outreach role requiring strong administrative, communication, and documentation skills.
Key Responsibilities:
• Conduct high-volume outbound calls to members and respond to inquiries.
• Educate members on dental benefits, rights, and responsibilities.
• Confirm case management criteria and coordinate dental appointments.
• Follow established scripts while adapting to individual member needs.
• Document all interactions and outcomes in the HSP (Health Solutions Plus) system.
• Communicate with internal departments (e.g., Provider Relations, Member Services, Grievances) and external entities (dental offices, PCPs, transportation vendors, state agencies).
• Support additional business needs and assist other departments as needed.
• Perform case follow-ups and ensure timely turnaround on all documentation.
Required Qualifications
Education: High School diploma or GED required.
Experience:
· Minimum 2-4 years of office-based administrative support in dental
· Prior experience with care coordination or full case management
Skills & Systems Tools
• Strong knowledge of medical and/or dental terminology.
• Comfortable working in a fast-paced environment with many daily calls.
• Proficient in Microsoft Outlook, Word, Excel.
• Ability to quickly learn and use internal systems such as HSP.
• Clear written and verbal communication; strong attention to detail.
• The ability to transcribe and compose accurate responses and case notes.
• Able to work independently and with remote teams.
Seniority level
• Seniority level
Mid-Senior level
Employment type
• Employment type
Full-time
Job function
• Job function
Health Care Provider, Other, and Customer Service
• Industries
Hospitals and Health Care, Insurance, and Medical Practices
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Experience: 3 years required
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