Care Coordinator

Mahmee is on a mission to make the United States the best place in the world to give birth by providing wraparound pregnancy and postpartum care that treats the whole you. Our vision is equitable access to comprehensive maternal and infant healthcare for all. Mahmee is backed by some of the most well-known venture capital investors in the world, including Goldman Sachs Asset Management, Mark Cuban, Serena Williams, and Arlan Hamilton, among others.

A Care Coordinator supports our growing patient population. This job involves onboarding new and expecting parents, gathering information for appointment booking and insurance verification, and helping patients stay involved and engaged throughout the pregnancy, birth, and postpartum journey.

The goal of this role is to promptly onboard all patients seeking care from Mahmee and match them with the appropriate line of care from our team with the highest level of compassion and customer service.

You will need experience and/or knowledge about:

Maternal health and/or infant health

Working alongside physicians, midwives, nurses, therapists, lactation consultants, nutritionists, and other health professionals in a collaborative fashion that supports patients’ needs and supports a comprehensive plan of care

Healthcare-related office management or administrative work

Health equity and cultural humility

You will need to have these skills:

Excellent verbal and written communication and interpersonal skills

Strong multi-tasking and problem-solving skills

Organizational skills and adaptability (important in a growing company environment)

Technology skills:

Digital communication tools (messaging, email, video chat)

Basic spreadsheet and document use (Google or equivalent)

Electronic Health Record/Electronic Medical Record (EHR/EMR) or similar program

Your responsibilities will include the following:

Enrolling Patients and Receiving Referrals

Answering/placing calls from/to patients and providers that promote trust, respect, inclusion, and empathy

Gathering the information needed to onboard new patients

Prompt follow-up with patients and providers to close the loop on outstanding questions and concerns

Scheduling

Scheduling appointments

Triaging patients and matching the patient to the appropriate type of care and time on the calendar

Documenting patients' needs and any relevant information for the scheduled provider

Escalation of Concerns

Prompt communication about patients' needs to the Mahmee team

Processing physician’s orders; being in contact with outside physicians and referral partners to provide status updates on delivery of care and patient status

Completing handoffs of any patients or action items to other team members to ensure continuity of care when your shift ends

Coordination

Prompt response to patient and provider requests for assistance utilizing excellent communication skills with accessible and inclusive language

Completing tasks in the Mahmee platform and responding to requests through other customer support channels

Offering recommendations to patients about other resources available on the Mahmee platform such as classes, groups, or educational content

You are a very strong candidate if you are...

A Lactation Educator (LE) or a Certified Doula (CD)

Experienced with at least a year of work in a clinical setting (e.g. hospital, clinic, doctor’s office, etc.)

A highly engaging individual with compassionate bedside manner toward new and expecting parents

Excellent at active listening and connecting with persons of all types of ethnic and cultural backgrounds

Confident in working alongside physicians, midwives, nurses, therapists, lactation consultants, nutritionists, and other health professionals, in a collaborative fashion that supports patients’ needs and provides a comprehensive plan of care

Able to remain calm and exercise judgment in unusual or stressful situations

Experienced with using some digital communication tools (messaging, email, video chat), and willing to try new workflows and tools

Your Benefits Package

Paid time off, including national holidays and your birthday

Health, dental, and vision coverage, plus 401(k) and life insurance

Paid Parental Leave

Additional Information

The position will typically be from Monday to Friday, 8:30 AM to 5 PM or 9 AM to 5:30 PM, with one monthly weekend rotation. Occasionally, you will be scheduled to work on recognized holidays.

Mahmee’s Commitment as an Equal Opportunity Employer

Mahmee values diverse experiences. If you have important skills that we haven't listed here, please don’t hesitate to apply and tell us more about your unique expertise. Just like we fight for equitable access to healthcare, we also stand for equitable access to career opportunity. Inclusive hiring is incredibly important to our organization, and we welcome individuals of all cultural backgrounds and experiences to apply to our open positions. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

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