Uber is seeking motivated individuals to join their Small-to-Medium Sized Business (SMB) Account Management Team. The SMB Account Manager will work with restaurant partners to optimize operations, strengthen relationships, and identify upsell opportunities for business growth.
Responsibilities
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
- Identifying new sales opportunities through product adoption and location expansion
- Identify opportunities and recognize additional revenue potential
- Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
- Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
- Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
Skills
- At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
- Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
- Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
- Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
- Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
- Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
- Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
- CRM experience (Salesforce experience a plus)
- Google Suite Experience is highly preferred
Benefits
- You will be eligible to participate in Uber's bonus program
- May be offered sales bonuses & other types of comp
- All full-time employees are eligible to participate in a 401(k) plan
- You will also be eligible for various benefits.
Company Overview
- Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.uber.com.
Company H1B Sponsorship
- Uber has a track record of offering H1B sponsorships, with 830 in 2025, 796 in 2024, 684 in 2023, 954 in 2022, 750 in 2021, 638 in 2020. Please note that this does not guarantee sponsorship for this specific role.