American Express is a company built on a rich history of innovation and commitment to customer service. The role involves delivering exceptional customer service, managing client inquiries, and ensuring compliance with regulatory requirements while building strong customer relationships.
Responsibilities
- Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
- Establish a good liaison with our client's customers while providing quotes or enrolling in various products
- Document necessary information, such as claim details, customer’s change of details, and other pertinent information
- Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back
- Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
- Follow underwriting, Compliance and Regulatory requirements and corporate policies
- Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements
- Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
- Manage other production related activities, such as complaints and escalations
- Handle inbound calls for multiple products with no prospecting or cold calling
- Complete mandatory licensure continuing education and other training sessions as appropriate
- Remain positioned and well informed of changes implemented that affect your work
Skills
- Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1+ years
- Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses
- Ability to become appointed/licensed as a non-resident agent in all applicable states
- English language fluency required
- High school diploma or GED
- Solid computer, grammar, and multi-tasking skills
- Relationship builder who has passion for delivering exceptional service
- Excellent verbal, written and interpersonal communication skills
- Strong customer service skills and the ability to de-escalate customer situations
- Demonstrates personal excellence by remaining positive in difficult situations
- Self-confident, optimistic and supports a team environment
- Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
- Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
- Ability to demonstrate initiative with minimal supervision to drive results
- Superior level of accuracy and attention to detail
- Strong proficiency in PC skills, including MS Word and Excel
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.
Apply Now