**Experienced Specialty Customer Representative – Hybrid Work Environment**

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Specialty Customer Representative. In this role, you will be the face of our company, providing top-notch support to our specialized networks and accounts through various contact platforms. **About blithequark** blithequark is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about empowering our customers to achieve their goals, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Specialty Customer Representative, you will be part of a talented team that is shaping the future of customer support. **Key Responsibilities** As a Specialty Customer Representative, you will be responsible for: * Responding to customer inquiries and resolving issues through various contact platforms, including phone, email, chat, or social media * Providing forward-thinking solutions for shipment issues, leading to positive customer interactions and building strong relationships * Utilizing interpersonal and rapport-building skills to promote customer engagement and demonstrate empathy in handling difficult interactions * Performing other duties as assigned by your supervisor or team lead **Minimum Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * Personal computer (PC) ability * Good verbal and writing skills * Ability to work variable shifts and weekends/holidays **Job Specific Information** This position offers an opportunity to work in a blended work environment, alternating between working onsite and remotely from the employee's home for training, meetings, coaching sessions, and as directed. You will need to have access to wired, high-speed internet service with a minimum upload speed of 5 Mbps through a fiber, cable, or DSL provider (fiber or cable preferred). You will also need to have a dedicated, secure home workspace free from background noise or other distractions. **Knowledge, Skills, and Abilities Considered a PLUS** While not required, the following skills and qualifications are highly desirable: * Customer Service Call Center knowledge and/or experience * General computer skills (ability to navigate multiple software packages and applications) * Strong verbal/written communication and interpersonal skills * Multitasking and time management skills * Ability to work in a fast-paced metric-driven environment with proficiency in multitasking and navigation in a web-based environment * Ability to work independently and in a team environment **Relocation/Domicile/Sponsorship Information** Please note that relocation assistance is not available for this position. This Hybrid position is domiciled in Lakeland, FL, and sponsorship is not available. **Pay Transparency** This position is classified as FEC_H28, with a pay rate of $20.00 per hour. **Additional Details** To apply for this position, please upload your current resume and complete application by close of business day (5:00 PM CST) on April 22, 2025. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **E-Verify Program Participant** Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: * E-Verify Notice (bilingual) * Right to Work Notice (English) / (Spanish)