**Experienced Digital Customer Success Partner - UK & DACH**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! As a Digital Customer Success Partner at blithequark, you will play a critical role in supporting our clients in their digital training strategy through our cutting-edge 360Learning platform. This is an exciting opportunity to join a talented team of professionals who are shaping the future of work and making a real impact on the lives of our clients and their customers. **About blithequark** At blithequark, we believe that learning includes everyone and that everyone deserves access to the skills and knowledge they need to succeed. Our mission is to empower organizations to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our innovative LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. We're proud to be a leader in the industry, powering the future of work at 1,700 organizations and counting. **Your Role** As a Digital Customer Success Partner, you will be responsible for leading the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to: * Ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available * Ensure the business impact of our solution is in line with the client's business objectives * Work closely with the EMEA account management team to ensure client KPIs are met * Create and develop processes to handle a one-to-many approach, reporting, and communication processes **What You'll Achieve** Within the first month, you will: * Master our product and Convexity corporate culture * Familiarize yourself with the processes and tools used by our CS team * Participate in your first customer meetings with other CSMs from our team Within the second month, you will: * Host your first meetings with customers and get feedback from your peers * Start new projects with new clients * Participate in regular Discovery Meetings with customers to identify the features that will impact your customers' success Within the fourth month, you will: * Define the learning transformation roadmap with the client and identify the resources needed to achieve them * Activate and build a digital strategy for your book of business spanning Germany and the United Kingdom, including outbound campaigns, inbound ticket management, and hosting webinars * Define planning of the initiatives on the solution * Identify and document customer use-cases * Develop a relationship of trust between the client and blithequark, particularly by having direct contact with top management teams * Work with the Account Managers to identify new project opportunities to grow your book of business Within the twelfth month, you will: * Reduce churn by identifying customers at risk and implementing an action plan * Identify and record in our CRM SFDC strong leaders within the client's team * Develop and share good business practices with the entire Client Success Team **The Skills Set** To succeed in this role, you will need: * At least 2 years of experience in a Customer Success position, ideally in the SaaS industry * Fluent proficiency in English and German * Proactive and prefer working in a results-oriented culture * Capability to prioritize and manage a large portfolio of clients * Ability to express your ideas through data in a clear and concise manner, both in writing and orally * Strong interest in the digital industry, education, and e-learning in particular **What We Offer** At blithequark, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. Here are just a few of the benefits you can expect: * **Compensation:** A competitive package that includes a base salary, a variable component, and equity * **Benefits:** Work From Home perks, medical insurance, gym subscription, 1 month parental leave for the second parent * **Balance:** Flexible hours, Total work from home possible anywhere in Germany * **Diversity, Equity, and Inclusion:** We have 6 active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity * **Corporate Social Responsibility:** We're committed to making a positive impact on the world, and our CSR Charter outlines our commitment to sustainability and social responsibility * **Culture:** Our Convexity Culture is built on a framework that encourages collaboration, innovation, and growth, and we're proud to be an equal opportunity workplace **The Interview Process** Our interview process is designed to be engaging and informative, and we're looking for candidates who are passionate about delivering exceptional customer experiences. Here's an overview of what you can expect: * Phone screen with our recruiter * Discovery meeting with a member of the CSP DACH team * Case study with the Digital CSP Coach and CSP Coach UK team * Clarification meeting with a Customer Success Manager * Cultural Fit interview with our Chief Customer Officer **Get Ready** Before you apply, we recommend checking out our Knowledge Base to get a better understanding of our product, processes, and culture. We're excited to hear from you and look forward to learning more about your qualifications and experience.