**Experienced Customer Support Representative (EST Timezone) – Accelerating Remote Work Solutions at blithequark**
Are you passionate about delivering exceptional customer experiences and passionate about the future of remote work? Do you thrive in a dynamic, global environment where innovation and collaboration come together? If so, we invite you to join blithequark, a pioneering SaaS solution dedicated to accelerating the digital transition of work and enabling efficient remote work. As a Customer Support Representative at blithequark, you will play a vital role in shaping the future of remote work solutions. Our cutting-edge time tracking, project management, and proof of work platform empowers individuals and teams to work smarter, not harder. With a global team exceeding 100 individuals across over 30 countries, we foster a remote culture that prioritizes healthy relationships among coworkers, camaraderie, and productivity. **About blithequark** blithequark is a trailblazer in the remote work industry, committed to revolutionizing the way teams collaborate and work together. Our mission is to empower individuals and organizations to thrive in a rapidly changing world. With a strong focus on innovation, customer satisfaction, and employee well-being, we strive to create a work environment that is both productive and fulfilling. **Responsibilities** As a Customer Support Representative at blithequark, you will be responsible for: * Responding to customer requests over email, live chats, on-screen shares, and video conferencing with empathy and professionalism * Collaborating with a global team of Support Professionals to ensure seamless customer support * Demonstrating an empathetic mindset towards customers' goals and effectively communicating the value of blithequark's products * Troubleshooting common user computer issues across various operating systems, including Windows, Mac, iOS, Android, ChromeOS, and Linux * Automating tasks using tools like Zapier or writing browser scripts in JavaScript to enhance efficiency and productivity * Maintaining an organized workplace with a modern computer setup suitable for professional presentations **Requirements** To succeed in this role, you will need: * 3+ years of experience in customer support, specifically in SaaS support roles * Experience troubleshooting common user computer issues * Basic knowledge of HTML, CSS, and other programming languages * Experience with various operating systems, including Windows, Mac, iOS, Android, ChromeOS, and Linux * Strong written communication skills and an empathetic mindset **Nice-to-haves** While not required, experience with automation tools like Zapier and familiarity with JavaScript for writing browser scripts are highly desirable. **Benefits** As a valued member of our team, you can expect: * 25 days of paid time off per year to recharge and pursue your passions * Access to private medical insurance to ensure your well-being * 401(k) retirement plan to secure your future * Annual bonuses for equipment or training expenses to support your growth * Annual salary increases based on performance reviews to recognize your achievements * Access to a technical career path within the Support team to advance your skills and responsibilities * Opportunities for professional growth and development to help you thrive * Participation in annual retreats for team bonding and camaraderie **What We Offer** At blithequark, we believe in fostering a culture that values innovation, collaboration, and employee well-being. Our remote work environment offers: * A flexible schedule with a typical 9 am to 5 pm EST, Monday to Friday, allowing for some flexibility in your day-to-day activities * A global team of talented individuals from diverse backgrounds and expertise * Opportunities to work on cutting-edge projects and contribute to the future of remote work solutions * Access to ongoing training and development programs to enhance your skills and knowledge * A comprehensive benefits package to support your physical and mental well-being **How to Apply** If you are passionate about delivering exceptional customer experiences and passionate about the future of remote work, we invite you to apply for this exciting opportunity. Please submit your application through our website, and our team will be in touch to discuss your qualifications and experience. Join us at blithequark and be part of a dynamic team that is shaping the future of remote work solutions.