**Experienced Customer Program Manager – Healthcare Payer Client Success**

Are you a strategic and results-driven professional with a passion for driving long-term success in the healthcare industry? Do you have a unique blend of technical acumen, business acumen, and interpersonal skills that enable you to build strong relationships with clients and drive business growth? If so, we invite you to join blithequark as a Customer Program Manager, where you will play a critical role in delivering exceptional value to our healthcare payer clients through the effective use of our innovative products and solutions. **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry, with a strong focus on delivering exceptional value to our clients through our cutting-edge products and services. Our team of experts is dedicated to helping healthcare payers navigate the complex and ever-changing regulatory landscape, while also driving business growth and improving operational efficiency. At blithequark, we are committed to fostering a culture of innovation, collaboration, and excellence, and we are seeking a talented and motivated individual to join our team as a Customer Program Manager. **Key Responsibilities** As a Customer Program Manager at blithequark, you will be responsible for driving long-term success for our healthcare payer clients through the effective use of our products and solutions. Your key responsibilities will include: * Developing, implementing, and completing tactical project plans related to customer issue resolution, quality improvement plans, and program enhancements * Acting as the lead relationship manager for assigned accounts, coordinating proactive customer communication and ensuring that client needs are met and exceeded * Forecasting and tracking key metrics, including revenue numbers, member counts, and relevant risk adjustment metrics * Collaborating with cross-functional teams, including sales, product development, and operations, to ensure seamless delivery of products and services to clients * Identifying and capitalizing on opportunities to upsell and cross-sell blithequark products and services to existing clients * Developing and maintaining strong relationships with key stakeholders, including clients, sales teams, and internal stakeholders **Essential Qualifications** To be successful in this role, you will need to possess a unique blend of technical acumen, business acumen, and interpersonal skills. The essential qualifications for this position include: * Bachelor's degree in a relevant field, such as business, healthcare, or computer science * 5+ years of experience in a customer-facing role, with a strong focus on program management and client success * Proven track record of driving business growth and improving operational efficiency through effective program management and client relationship building * Strong technical acumen, with experience working with healthcare data and analytics * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders * Strong analytical and problem-solving skills, with the ability to identify and capitalize on opportunities to drive business growth **Preferred Qualifications** While the essential qualifications listed above are required for this position, we also welcome applications from candidates with the following preferred qualifications: * Master's degree in a relevant field, such as business, healthcare, or computer science * 7+ years of experience in a customer-facing role, with a strong focus on program management and client success * Experience working in the healthcare industry, with a strong understanding of healthcare operations and regulatory frameworks * Certification in a relevant field, such as project management or healthcare management * Experience working with cloud-based software and data analytics tools **Skills and Competencies** To be successful in this role, you will need to possess a unique blend of skills and competencies, including: * Strong technical skills, with experience working with healthcare data and analytics * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders * Strong analytical and problem-solving skills, with the ability to identify and capitalize on opportunities to drive business growth * Strong business acumen, with a strong understanding of business operations and financial management * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong project management skills, with experience developing and implementing tactical project plans **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to fostering a culture of innovation, collaboration, and excellence, and we offer a range of career growth opportunities and learning benefits to support your professional development. These include: * Opportunities for career advancement, with a clear path for professional growth and development * Access to training and development programs, including workshops, webinars, and online courses * Mentorship and coaching from experienced professionals in the industry * Opportunities to work on high-impact projects and initiatives, with a focus on driving business growth and improving operational efficiency * A collaborative and dynamic work environment, with a strong focus on teamwork and collaboration **Work Environment and Company Culture** At blithequark, we are committed to fostering a culture of innovation, collaboration, and excellence, and we offer a range of benefits and perks to support your well-being and work-life balance. These include: * A collaborative and dynamic work environment, with a strong focus on teamwork and collaboration * Flexible work arrangements, including remote work options and flexible hours * Access to state-of-the-art technology and tools, including cloud-based software and data analytics tools * A comprehensive benefits package, including medical, dental, vision, disability, and life insurance coverage * Paid family leave and 9 paid holidays per year * 17-27 days of Paid Time Off (PTO) per year **Compensation and Benefits** At blithequark, we offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits package. The compensation and benefits for this position include: * Base salary: $80,000 - $110,000 per year * Bonus structure: 10% - 20% of base salary, based on performance and business results * Comprehensive benefits package, including medical, dental, vision, disability, and life insurance coverage * Paid family leave and 9 paid holidays per year * 17-27 days of Paid Time Off (PTO) per year **Conclusion** If you are a strategic and results-driven professional with a passion for driving long-term success in the healthcare industry, we invite you to join blithequark as a Customer Program Manager. With a unique blend of technical acumen, business acumen, and interpersonal skills, you will play a critical role in delivering exceptional value to our healthcare payer clients through the effective use of our innovative products and solutions. Apply now to join our team and take the first step towards a rewarding and challenging career with blithequark.