Experienced Customer Care Agent for Greek and Cypriot Market – Delivering Unparalleled Customer Experience through Exceptional Communication Skills

Introduction to blithequark At blithequark, we are passionate about delivering happiness to our customers in Greece and Cyprus, and we are looking for a highly skilled and customer-oriented individual to join our dynamic team as a Customer Care Agent. As a leading player in the industry, we strive to provide an unparalleled customer experience, and we need someone with exceptional verbal and written communication skills to take charge of communication with both our end users and partners. Job Overview As a Customer Care Agent at blithequark, you will be responsible for ensuring that our customers receive the best possible experience across all channels, including live chat, incoming calls, and email. You will be the face of our company, and your exceptional communication skills will be the key to delivering happiness to our customers. If you are enthusiastic, energetic, and enjoy helping people and providing solutions, then we want to hear from you. Key Responsibilities Deliver unparalleled customer experience through exceptional communication skills across all channels, including live chat, incoming calls, and email Take charge of communication with both our end users and partners, ensuring that their needs are met and their issues are resolved promptly Provide solutions to customer-related issues, using your problem-solving skills to find the best solution for each customer Work as part of a highly interactive and dynamic team of customer care agents, providing support and assistance to your colleagues as needed Multitask and prioritize incoming and outgoing contact, using your critical thinking skills to handle multiple tasks simultaneously Strong understanding of customer expectations, with a focus on quality-driven support Essential Qualifications Fluency in Greek and English is a must Computer skills and ability to use office equipment are required Prior experience in customer service will be considered as a plus Bachelor's degree will be considered a plus Full-time work, 5 days a week, including weekends and national holidays Preferred Qualifications Problem-solving oriented, with the ability to find the best solution to every customer-related issue Team player, with a strong team spirit and the ability to work collaboratively with others Multitasking and critical thinking skills, with the ability to prioritize and handle multiple tasks simultaneously Strong understanding of customer expectations, with a focus on quality-driven support Skills and Competencies Exceptional verbal and written communication skills Strong problem-solving skills, with the ability to find creative solutions to complex issues Ability to work in a fast-paced environment, with multiple tasks and priorities Strong team player, with the ability to work collaboratively with others Adaptability and flexibility, with the ability to adjust to changing circumstances and priorities Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including access to our online training platform, where you can study topics for your personal and professional growth. We also offer a Global Mobility plan, which provides opportunities for our employees to work in different locations around the world. Work Environment and Company Culture At blithequark, we have a dynamic and interactive work environment, with a strong focus on teamwork and collaboration. We celebrate our achievements and milestones, and we also celebrate the small things, like Fridays! Our company culture is built around our core values of caring, delivering solutions, and always aiming higher. We are a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills. Compensation, Perks, and Benefits We offer an attractive remuneration package, which includes a competitive salary, ticket restaurant card to spend in restaurants and/or food supplies, Private Medical & Life Insurance from day #1, and round-the-clock access to an online mental health platform. We also offer a range of perks and benefits, including a cafeteria with a range of food and drink options, an in-house gym, and a Global Mobility plan. Conclusion If you are a customer-oriented individual with exceptional communication skills, and you are looking for a challenging and rewarding role in a dynamic and interactive work environment, then we want to hear from you. At blithequark, we are committed to delivering happiness to our customers, and we need someone with your skills to join our team. Apply now to become a part of our fast-growing multinational company, and take the first step towards an exciting and rewarding career. How to Apply To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team.