Experience Manager-Senior Manager Mobile Applications
About the position Responsibilities • Lead a team to develop and implement strategies for customer experience improvement. • Understand customer needs and create strategies for exceptional experiences across the customer lifecycle. • Drive continuous improvement in mobile application experiences and features. • Analyze customer behavior data to identify insights and opportunities for performance enhancement. • Develop a customer-first strategy and roadmap for transforming core initiatives into best-in-class user experiences. • Organize feature backlog to optimize delivery in alignment with business priorities. • Provide expertise and leadership across internal teams including Digital Operations, Engineering, and Marketing. • Convert strategic ideas into executable actions by defining solution requirements and facilitating team activities. • Develop reports to provide an overview of experience performance. • Mentor team members on user story and acceptance criteria structure. Requirements • Bachelor's degree or four or more years of work experience. • Six or more years of relevant experience in experience management or related fields. • Demonstrated leadership of Experience Teams in solving complex problems. • Proven record of implementing innovative efforts to improve customer experience. • Experience with agile methodology and tools. Nice-to-haves • A degree in Customer Experience Management (CXM). • Ability to translate complex technical requirements into intuitive user experiences. • Portfolio examples of enterprise applications. • Experience with design tools like Figma, Adobe XD, and Adobe Creative Cloud. • Experience with Smart Sheets and/or Google Suite. Benefits • Health and wellness benefits • Short term incentives • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Adoption assistance • Tuition assistance