Customer Support Associate for German-Speaking Clients - Delivering Exceptional Service in a Dynamic and Innovative Environment at blithequark

Welcome to blithequark blithequark is revolutionizing the flower industry by disrupting traditional supply chains and harnessing technology, brand innovation, and exceptional customer service to deliver gifts and subscriptions that delight customers across Europe. Since our launch in Amsterdam in 2014, we have grown significantly, and in 2021, we joined forces with another leading brand, creating a group backed by top-tier investors. Our family of brands has delivered over 20 million orders, making us the largest direct-to-consumer flower business in Europe. Our Vision and Mission At blithequark, our vision is to create the destination for making life a little more thoughtful and beautiful. We are committed to expanding our gifting offerings beyond flowers and plants to other categories, aiming to build Europe's #1 direct-to-consumer gifting destination. We care deeply about people and our planet, which is why we are proud to be a certified B Corp, dedicated to making long-term positive change for our community and the world around us. Join Our Customer Delight Team We are seeking a Customer Support Associate who is fluent in German to join our Customer Delight Team. As a member of this team, you will be responsible for delivering exceptional service to our German-speaking customers, ensuring that every interaction leaves a lasting impression. You will handle requests via email, WhatsApp, live chat, and phone, requiring flexibility and adaptability to meet diverse needs. Occasionally, you will also support our Dutch and English queues, utilizing our translation tools to ensure seamless communication. Key Responsibilities: Provide exceptional customer service to German-speaking clients through various channels, resolving issues and communicating with colleagues for support. Work independently, utilizing a solution-oriented approach to address customer concerns and improve their experience. Collaborate with the team to share feedback, evaluate performance, and identify growth opportunities within the role. Participate in company and team meetings, contributing to the development of our customer service strategies and initiatives. Maintain accurate records of customer interactions and administer associated tasks efficiently. Essential Qualifications: To succeed in this role, you should possess: Fluent German language skills, both written and verbal, as well as a good understanding of English. A friendly and empathetic personality, with a passion for delivering exceptional customer service. Proven experience in a customer-facing position, preferably in a dynamic and fast-paced environment. Strong communication and problem-solving skills, with the ability to work independently and as part of a team. A proactive and adaptable approach, with a willingness to learn and grow with our organization. Preferred Qualifications: While not essential, the following skills and experiences are desirable: Previous experience working with customer service software, such as Zendesk. Familiarity with translation tools and their application in a customer service context. Knowledge of the flower industry or experience working in a similar field. Basic understanding of marketing principles and their impact on customer service strategies. Skills and Competencies: To excel in this role, you should demonstrate: Excellent verbal and written communication skills in German and English. A solution-oriented approach, with the ability to think critically and creatively. Strong interpersonal skills, with a focus on building rapport with customers and colleagues. Adaptability and flexibility, with a willingness to work in a fast-paced and dynamic environment. A proactive and positive attitude, with a commitment to delivering exceptional customer service. Career Growth Opportunities: At blithequark, we are dedicated to the growth and development of our team members. As a Customer Support Associate, you will have access to: A comprehensive training program, designed to enhance your skills and knowledge in customer service and related areas. Opportunities for career advancement, with a focus on promoting from within and developing our team members' skills and expertise. A supportive and collaborative work environment, with regular feedback and coaching to help you achieve your goals. Work Environment and Company Culture: At blithequark, we pride ourselves on our unique and inclusive company culture. We offer: A dynamic and fast-paced work environment, with a focus on collaboration and teamwork. A comprehensive benefits package, including flexible working hours, remote work options, and a competitive salary. Opportunities for professional development, with a focus on learning and growth. A supportive and social team, with regular team-building activities and social events. Compensation, Perks, and Benefits: As a valued member of our team, you can expect: A competitive salary, reflective of your skills and experience. A comprehensive benefits package, including health insurance, pension contributions, and access to mental health support. Flexible working hours, with the option to work from home or remotely. Opportunities for career advancement and professional growth. A fun and dynamic work environment, with regular social events and team-building activities. Conclusion: If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Support Associate at blithequark, you will be part of a dynamic and innovative team, dedicated to making a positive impact on our customers' lives. Join us in our mission to create a more thoughtful and beautiful world, one customer interaction at a time.