Customer Success Manager; Remote, EST

Position: Customer Success Manager (Remote, EST preferred) Employer Industry: Procurement and Supply Chain Solutions Why consider this job opportunity: • Exceptional medical, dental, and vision plans to support your health and wellness • Generous parental leave and adoption assistance • Flexible work options to promote work-life balance • Unlimited vacation for exempt employees, fostering a culture of trust and autonomy • Opportunity to work with a collaborative team focused on customer success and innovation • Commitment to employee growth with a focus on metrics‑driven results and accountability What to Expect (Job Responsibilities) • Build and maintain trusted relationships with key customer stakeholders to drive product adoption • Develop Success Plans that align with customers' business objectives and set adoption targets • Analyze usage and value KPIs, creating and presenting Performance Reviews to customers • Advise on solution optimization and provide consultative guidance following software releases • Actively work to ensure customer retention and identify areas for growth What is Required (Qualifications) • Bachelor’s degree or equivalent experience in Customer Success, Account Management, or Project Management • Proven skills in consulting and customer relationship management • Strong communication skills with the ability to present information effectively in various formats • Ability to work independently, manage client expectations, and resolve issues proactively • Experience with SaaS products and understanding of software, hardware, and networks How to Stand Out (Preferred Qualifications) • Proven experience in a similar role, particularly within the SaaS industry • Strong interpersonal and problem‑solving skills • Demonstrated ability to lead projects and initiatives successfully • Familiarity with JAGGAER’s software solutions and methodologies • A customer‑obsessed mindset with a focus on delivering value We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr