AR Specialist - CBO

Lightwave in Charlotte, NC was founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram. Job Summary: Posts Insurance and patient payments to PMS, making necessary adjustments and discounts, as needed. Manages database for patient balances by placing accounts in collections. Processes patient and insurance company refunds, supports dental office for all patient financial needs. Responsibilities:Core Responsibilities: • Post EFTs, Lockbox and paper check insurance payments into patient accounts, ensuring proper adjustments and allowable amounts are posted • Maintains all secondary claim filing and attachments • Triage of denials to appropriate team members • Notating accounts when balances are created • Maintains insurance resubmissions and requests to a certain level • Treatment appeals and additional information to the AR/Claims Coordinator • Maintain a collections spreadsheet for all posted monies to be reconciled • Manages all refund requests; patient and insurance for assigned offices • Generates and sends statements daily for any balances created from posting, and again weekly on Friday for any patient who has not received a statement in the previous 30 days • Responsible for maintaining patient aging reports to place accounts in an outside collection company as needed (TSI) • Tracking all outstanding insurance balances by category and reporting to OM when completed Administrative Responsibilities: • Participates in special projects and tasks as assigned • Fills in for other AR Specialists as needed • Assists and conducts training of new CBO team members • Attends and contributes to daily/weekly/monthly meetings • Reports to CBO-RCM with any grievances or issues Qualifications:Education & Experience: • High school diploma or equivalent required; associate's or bachelor's degree in Accounting, Finance, Healthcare preferred • Minimum of 2–3 years of experience in Accounts Receivable, dental billing, or revenue cycle management • Familiarity with dental or medical insurance billing processes, terminology, and coding (e.g., CDT, CPT, ICD-10) Skills & Competencies: • Proficient in using Open Dental (PMS), EHRs, and insurance portals • Strong understanding of EOBs, EFTs, insurance payment posting, patient billing, and AR workflows • Excellent attention to detail and accuracy in data entry and reconciliation • Effective problem-solving and analytical skills, especially in reviewing and resolving denials • Ability to communicate professionally with dental office staff, patients, and insurance companies • Proficient in Microsoft Office, particularly Excel for maintaining spreadsheets and reporting • Ability to prioritize and manage multiple tasks in a deadline-driven environment Other Requirements: • Ability to work independently and as part of a team • High level of integrity and commitment to patient confidentiality and compliance In return for providing an excellent employee and patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.